Be Careful of Bogus Caller

8 Feb 2010

Local energy company NIE Energy would like to warn customers to be careful following a spate of bogus callers.

In the most recent incident a lady who lives in the Newtownards area was phoned by a man who claimed to work along with NIE Energy. He said he was calling from a company called ‘Electric City’ and was looking for £99 to send out a device that the customer could plug in and claimed it would save £650 a year.

Worryingly the bogus caller was very persistent and called the Newtownards lady three times looking for her to give bank details.

Chris Bell from NIE Energy said: “Luckily the lady in question called us at
NIE Energy to check it out and we were able to let the lady know that it had nothing to do with us. We have had a number of reports of similar incidents in the last few weeks and it seems to be part of a bigger problem sweeping Northern Ireland, as highlighted recently on Radio Ulster’s Talkback programme.

“What we would advise is that if any customer is worried that the caller isn’t legitimate, terminate the call. Legitimate companies won’t have a problem with you calling them back. In the case of NIE Energy, you can find our telephone number on the back of bills or direct debit statements and also in the Yellow Pages and Phonebook, as well as online.”

If there are any other similar calls, you can contact NIE Energy’s Customer Helpline is 08457 455 455 (local call rate. Mon-Fri 8am-8pm and Sat 9am-1pm).

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